October 6, 2008 3 Comments
From Ann Handley (@MarketingProfs), on her personal blog A N N A R C H Y – a very bittersweet birthday story. Profoundly touching.
It was the beautiful photo that first drew me into the post, I confess. But anything from Valeria Maltoni is worth reading, and this is no exception: The Distance between Avoidance and Attention in Customer Service.
Speaking of customer service, Doug Meacham is no longer Expect(ing) Great Things from Kohl’s.
Seth Godin gives 9 SOLID Steps to Powerpoint Magic. Seriously, if you do any presenting whatsoever, you need to read and apply!