November 6, 2008 3 Comments
Except when he opened up, there weren’t lots and lots of pieces. Only lots – even though the box was properly sealed, many of the bags of pieces were missing. Worse – this was the last set in the store where it was purchased.
When things go wrong, this boy’s Mom is not afraid to call a company to give them a chance to make things right. And so she called Lego. And lo and behold, a few days later, a box arrived with an entire new set – with lots and lots of pieces.
Boy – happy. Mom – happy. Dad – happy to share a good customer service story. Way to go, Lego!