December 7, 2009 9 Comments
Last week, I had the opportunity to go down South (driving with family members from NJ to South Carolina) for a couple days, for my son David’s graduation from Marine boot camp.
Having spent 7 years of my life in the great state of Tennessee, I got used to Southern cooking, and fried chicken chains like Popeye’s, Bojangles, and others. I also got used to friendly Southern service, which seems to be sadly lacking here in the colder climes of the Northeast.
Also missing from much of the Northeast is Chick-Fil-A, a chain I admire for multiple reasons, including their brilliant marketing (Eat Mor Chickin), their moral/ethical business stance, and their really good food. So I made sure, on this trip, that we went a bit out of our way to grab lunch at a Chick-Fil-A.
That’s where something happened that I don’t recall ever experiencing at a fast-food chain before.
Of course, the lady behind the counter was warm, chatty, and helpful – quite refreshing in and of itself. But there were 6 of us, and the order was pretty involved. As the food came out in multiple trays, this lady actually offered to come out from behind the counter and carry one of the trays to our table. Then, later, she came over to verify that everything was OK, and then later came back to get drink refills for us! And to just chat.
Now, we were there a bit off-hour, so the place wasn’t packed, but still – personable, voluntary table service at a fast-food restaurant? What a concept!
Bravo, Chick-Fil-A. Now, will you PLEASE open a bunch of outlets in New Jersey? Because I want to Eat Mor Chickin.
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