June 20, 2009
Yesterday, the long-awaited iPhone 3GS arrived at the front door. I loved my first-generation iPhone, and after accidentally causing its early demise a month or so ago, I couldn’t wait for the newest version. But would the upgrade experience be a pleasure or a nightmare? I was a bit apprehensive.
So let’s start with the “get it in the front door and up-and-running” user experience. Ordering the new phone on-line was zero-hassle. Delivery was on-time and as promised. Syncing the new iPhone with my existing account and iTunes setup was…FLAWLESS! It. just. worked.
I realize that other users have had issues, but kudos from this address to Apple and AT&T for making a plug-and-play process that required very little intervention.
Now, for the device itself:
1. Speed – yes, indeed, thank you VERY much. Bear in mind that I was used to the 1st gen, and skipped over the 3G. This puppy rocks, from bootup to e-mail delivery to everything else. 5 out of 5 smiles.
2. Camera – awesome. Great resolution, very crisp video, and amazing simple and intuitive on-screen controls. These Apple people know user interface. I wish it could zoom, but hey. 4.5 out 5 smiles.
3. Audio – very cool. The new Voice Memo rocks – great graphic/on-screen interface, dirt simple, crisp audio, one-click forward to e-mail if you want. I’m going to use this a lot for thought capture. 4.5 out of 5 smiles.
4. Form factor/feel – sweet. Very compact, rounded edges, no problems here. It’s like a t-shirt from a brand you love – you just want to show it off. 5 out of 5 smiles.
Social Media app interfaces continue to impress. I get TweetDeck up and running-and-sync’ed with my desktop (with a little help from my Twitter friends – thanks, Amber (@ambercadabra)!
I have not yet had a chance to dig into a lot of the capabilities and subtleties, but for this user’s first impression-level experience – just plain awesome! I’m not easily impressed. As for now…I’m both impressed and delighted!
And THAT is how you create word-of-mouth evangelists…