July 20, 2011 2 Comments
It’s easy to turn to blogging to complain about this-or-that customer experience that went wrong – but we should also be careful to note the good stuff that happens day by day. Such as:
- That drive through teller at my local Bank of America who greeted me on Monday, even through 2 layers of glass and from a distance, with a friendly smile and warm greeting. I drove out not only with a deposit of money made, but a deposit of kindness making my day better.
- Paul, the guy behind the counter at Saltwater Farm Vineyards (highly recommended, btw) in Stonington CT, who greeted my wife and me with a warm handshake and easy banter as we tasted their wines and got the fascinating backstory of this relatively new vineyard headquartered in a converted airplane hangar. And, yes, we bought a case.
- Tanya, a customer service rep from Enterprise in Orlando, who tracked down the pair of prescription sunglasses that I’d left in a rental car there and made sure they were sent back to me.
And then there’s this great story from Drew McLellan’s blog today about CustomInk.com. Look at the free WOM advertising they get just by doing customer service right.
Want to learn more about customer service? I’d recommend reading Becky Carroll’s new book titled, The Hidden Power of Your Customers. Well, not just reading. Doing!
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