Networked Communications (part 6): The New Digital Neighborhoods
August 27, 2010 1 Comment
Your community used to be your extended family, your neighbors, your schoolmates and members of various community groups.
The ties were physical and, by and large, local.
They still are – but now we take part in whole new neighborhoods. Communities built around shared interests and common causes, all brought together with digital tools.
The new neighborhoods are found on digital networks. They’re local, global, temporary, permanent, rooted in the past or purpose-built for the present and the future.
And businesses that don’t recognize this sea change – people who remain rooted in legacy thinking about communities – will lose a wealth of opportunities. People are fed up with being bombarded with one-way, manipulative marketing messages. They want to hear from people like themselves. People in the communities they choose (or even create themselves).
And just as neighbors always have, they have a powerful influence on each others’ buying decisions. Not in the game? Not part of the discussion? You lose.
Involvement in social media is not a difficult decision, when this larger context is understood. We want to be where customers are. We want to influence communities, generate neighborhood referrals, and build tribes. The fastest growing businesses will be where the most efficient networked communications occur. Social media is crucial to any strategy of reaching people “where they are” now. Because where many of them are gathering, and talking, and influencing, is on-line.
If your co-workers or clients have cold feet about social media, simply ask if they have a smart phone. If they use the Internet. If they are on Facebook. If they use these tools and more to…connect with people. If they’re influenced by ratings on Amazon, if they’ve used Yelp to find a good restaurant, if they’ve used LinkedIn Answers – all of that is taking a dip into the pool of on-line neighborhoods.
Customers are swimming in those pools, some in the shallow end, but increasingly, many in the deep end. Seems counter-productive to sit on the sidelines when buyers and influencers are already in the game…
[This post is part of a series of posts, each covering a certain aspect of the topic: see part 1, The New Normal; part 2, The New Normal is the Old Normal; part 3, The Microphone is Mine Now; part 4, The Incredibly Shrinking Middleman; part 5, Someone Took Down the Fences, part 6, The New Digital Neighborhood; and the summary post – Social Media: Start Here]