July 28, 2011 3 Comments
If you don’t yet know Becky Carroll, you definitely should. She is one of the first bloggers I discovered 4-5 years ago in the marketing/social media space, and her Customers Rock! blog is well-known as a destination for all things customer service.
She’s also a really nice gal. We’ve collaborated on projects, spoken at an event together – I even had lunch with Becky and her family while staring at the Pacific Ocean in southern California (where she resides).
Becky’s just-released book, The Hidden Power of Customers, is a guidebook for any business that wants to put customers – especially existing customers – front-and-center in their business growth plan. And that should be – well, EVERY business.
Pardon the minor hiccup in 2/3 of the way through the interview when we had a connectivity blip. You’ll see a rather abrupt lighting change…!
Be sure to pick up a copy of Becky’s book today! (note: not an affiliate link. I have no financial interest in sales of this book).