Customers Walking Past You

I live in a small-ish town in northern NJ. We have a Main Street with a bunch of small shops, most of which don’t work very hard to pull me in.

And sometimes, I have no clue why I should care. The message or the offering aren’t clear, or perhaps the face of the store is just a confusing jumble.

I, and my wallet, keep on walking past.

While your business may not be in a retail zone, you surely have a “storefront” in the minds of customers. They look and they see…what? Something very clear, that they could turn or explain to a friend in 15 seconds? Or a jumble?

As my friend Carrie Wilkerson says, focus on just one thing.

Own a differentiating quality. Own a market niche. Own a word. Make your real or virtual storefront so clear that any passerby who needs what you have to offer knows exactly where to turn in.

Once upon a time, a General Store could thrive. Those days are over. If your brand is a general list of everything from A to Z, you lose.

——————

Hire Steve Woodruff as your Brand Therapist

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Twitter: @swoodruff

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About Steve Woodruff
Steve Woodruff is a blogger, a Connection Agent, and a consultant in the pharma/healthcare industry. He specializes in helping people and companies make mutually beneficial connections.

One Response to Customers Walking Past You

  1. Pingback: We Do This (and this and this and this and…) « Connection Agent

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