The Passionate Leader

Confession: I don’t much care for cheerleaders.

I mean, nothing against any particular cheerleaders personally, but the whole idea of some formulaic whipping up of crowd enthusiasm really leaves me cold. As does anything that smacks of manipulation and insincerity.

Faux enthusiasm is not genuine passion.

So if passion isn’t some fly-by-night outward expression of manufactured emotion, what is it?

It’s the coach who so deeply believes in the abilities of his team, and in the value of working together to win, that his eyes and voice inspire his players to do better than they think they can.

It’s the Army captain who believes so much that the cause of his nation is right, and that evil people must be stopped, that he inspires his troops to sacrificially charge ahead with him through danger and hardship.

It’s the lonely pastor of an obscure little flock in middle America, who believes that God and eternity and sin and redemption are absolutely real, and who inspires his handful of fellow travelers to press on through each day’s trials.

It’s the business leader who believes that there’s a better way, who seeks to create that better way, and who inspires investors and employees and customers to buy in to that vision and make it come to life.

Passion grows out of believing. It grows into inspiration. It has the distinct feeling of compulsion about it – it doesn’t bother with could be, but proceeds directly to must be without passing GO and collecting $200.

Many can be paid to pick up the pom-poms and give a few cheers for the team. A truly passionate leader is not a hireling, however, auctioning off abilities and some manufactured enthusiasm to the highest bidder. He or she is a believer. Who inspires, not employees, but followers.

Passion is fueled by vision, by a sense of right-ness, by a restless dissatisfaction with the status quo. Passion can be as loud as an opinionated talk show host, or as quiet as an unknown researcher laboring for years at her bench to find new ways to treat diabetes. Passion can be found at at a Silicon Valley startup or in a Virginia Beach nursery, each patiently building and shaping and investing in the future.

Passionate leaders aren’t leading cheers. They’re leading disciples.

Agree? Disagree? This Tuesday night (8 pm ET), we’ll be discussing passion and leadership for our weekly #LeadershipChat on Twitter. Before the magic hour, be sure you also read Lisa Petrilli’s post on passionate leadership.

(hint: one very easy way to participate is by using a client like Tweetchat. Just log in, read the stream of thoughts that are being shared, and feel free to chime in with your reactions and questions.)

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The Expendable Leader

When we talk about leadership, we generally focus on various traits and character qualities that make a good leader – and rightly so.

No sane person can argue with the need for courage, honesty, integrity, decisiveness, humility, and other desirable qualities.

But today, I want to underscore something we don’t often address – expendability.

From the highest-level perspective, every leader is ultimately expendable, because to be quite blunt about it, every person (and leader) will eventually die. That’s expendability joined to inevitability! So you can’t win that argument.

But I think every leader should strive to become expendable, well before the last heartbeat. Why? Because (IMO) a leader is there to create something greater than him/herself, something that should be self-sustaining and able to flourish. And that involves cultivating the gifts, skills, and leadership capacities of others in the organization. To the point where other leaders are leading.

From the first step in the door, any leader should be thinking about the last step out the door. We call it succession planning.

Granted, great leadership is not optional, and for a season, a particular leader will either seem or be indispensable. But that should not be the long-term status quo. The noblest leader sets it all up so that he or she can bow out and leave the organization – and its developing leaders – in a flourishing state. What better legacy can one leave than that?

The expendable leader may well stick around and provide value for a long time after it’s absolutely necessary, but they should one day step outside the door, realize that they could indeed be hit by a bus right now – and that all would be running smoothly when the door opens the next day.

We don’t want to leave behind perpetual dependents. The best leaders grow healthy independence in those they lead.

What do you think? This Tuesday night (8 pm ET), we’ll be discussing leadership (Open Mic night – any topic you wish to discuss!) for our weekly #LeadershipChat on Twitter. Before the magic hour, be sure you also read the perspectives of my partner in chat crime and co-moderator, Lisa Petrilli, on her blog.

(hint: one very easy way to participate is by using a client like Tweetchat. Just log in, read the stream of thoughts that are being shared, and feel free to chime in with your reactions and questions.)

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Social Media is not a Strategy

If some famous fashion label VP came up to me and said, “We need a social media strategy – can you help us do it?” – I’d promptly answer, “No, I can’t.”

Why?

  1. Social media is not a strategy.
  2. Though I am heavily involved in social networking, I couldn’t bring business value in this sector.

The point is: you’re looking for business strategy, and business value. Not some stand-alone approach to the latest fad called social media. If you want to win, you don’t just employ a “knight strategy” in chess, do you?

Here is where the discussion should take place:

- We need to launch a Facebook page for our customers! We need a strategy for real-time communications and better engagement with (this and/or that) set of stakeholders. Let’s assume that there is a concrete business answer to the question “Why?” (is there?). Now we can begin to talk about various media and approaches that may be appropriate. “We need a Facebook page!” is not a strategy.

- We need a blog! We have a real problem with public perception and need to humanize to face of the company over the long-term. OK, we can begin to develop a strategy that may involve social media – but will probably also involve serious culture change. Presenting the company story via social media is powerful and potentially has great value, but – a Twitter page or a blog will not rescue an insular and sullen corporate culture. A social media strategy won’t make you nice to work with, or work for. As Olivier Blanchard stated in a recent tweet, “social media amplifies whatever you bring to the table: Knowledge or ignorance, generosity or greed, honesty or dishonesty.”

- We should launch a YouTube channel! We need to provide new avenues of value to our customers in order to make them advocates and evangelists. Excellent starting place. Now, what role will communications and person-to-person engagement play in this? Is information curation and dissemination a major value-add? Making videos on YouTube might get page views, but will it provide value? Ask: what is my audience looking for? – not just what are they looking at.

- We need to show up on Twitter searches! We need to be more “find-able” on-line. This is a no-brainer, but the question is; How? Will social media provide that exposure, and do you have the personnel resources to feed the beast over the long-haul? Is it a simpler SEO issue? Would a beefed-up LinkedIn presence be more effective than a blog? Best methods for raising an on-line profile will vary from industry to industry, and from need to need. Copying someone else’s social media approach isn’t a strategy.

- We need to be out there on all the social networks! We need to build a broad opportunity network. Social networking technologies are great for this. But they are not the strategy, they are a component of a business approach to networking. Just putting a profile on every social site known to man or beast is not the same as creating and cultivating a business network.

Here in pharma world, where I do a good bit of my business, we finally crossed the Rubicon this year – companies have by and large moved out of the “what is social media and should we even touch it??” phase, into the “how do we do this?” phase. And for those of us involved in the industry evangelistic work over the past years, that’s rewarding – but also dangerous. Because now, social media is often treated as a bolt-on, a check-the-box component of the marketing mix. The awareness level has grown – three cheers! – but the strategic understanding aspect is still immature in most cases.

Yes, people and companies have to start somewhere, and specific tactics using social platforms are often the first toes in the water. An iPhone app can (and should) be part of a big-picture, longer-term strategy with business goals beyond just checking off the “my brand did social in 2010″ box.

Because in the long run, you don’t need a social media strategy, or a stand-alone social media expert. You need a holistic business strategy. Which should incorporate an intelligent approach to the opportunities, challenges, and trench work of digital networked communications. People who know social media can help you learn the landscape, but don’t carve something off into a “social media strategy.” Increasingly, that notion will seem as odd as proposing an e-mail strategy, or an operating system strategy.

Great people and strong companies will flourish under the spotlight; mediocre companies and poseurs will simply be exposed for what they are. If you’re in the latter category, as Jay Baer recently put it, maybe you’re just not ready for social media. You may have some cultural infrastructure to build, and some broader strategies to put in place first. If you don’t understand the forces at work, then social media may not be a shovel-ready project – yet.

If you can articulate a sound business strategy that involves tactical usage of digital networked communications, go for it. Otherwise, you’re grabbing onto a solution without defining the problem.

(now if you do come to me about social media in fashion or some other field, I may not be your guy, but I’ll try to help you find the right resource you’re looking for. Because matchmaking clients with providers is a business need I can meet!)

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Facebook taken over by TSA

In what has been described as a “friendly, sort of” takeover, the social networking site Facebook has been merged into the Transportation Security Administration (TSA).

The announcement was made in Terminal C of Newark Airport. After reporters and their personal items were screened, they were allowed to line up 12-deep to hear the head of the TSA, John T. Pistol, announce that Mark Zuckerberg had arrived at an “understanding” after several hours of enhanced frisking and being run repeatedly through a high-intensity X-ray machine.

“It was obvious that our attempts to protect the American people were simply not enough. Senior citizens were sometimes boarding planes without being subject to public humiliation, and once a right-wing blogger named Benjamin Jefferson Washington actually boarded a flight in Milwaukee before he showed up on our ‘No Fly’ list.

“Now, with Facebook, we’ll be able to extend our protective arms well beyond the airport, and monitor virtually all Americans in real-time. Except young males from certain Middle Eastern countries, of course – that would be social profiling.”

Changes to the Facebook interfaced were already evident this week, with subtle wording changes (Edit my Profile is now Profile Me) and random pop-up interrogation boxes for those who upload any photos. Also, each Facebook user is required to undergo a hands-on patdown by a TSA employee before changing any user information on their profile. “Instead of a captcha, we’re going to use a gotcha. Way better!” said Pistol.

The most controversial change involved the threat of uploading naked pictures taken in TSA scanners to user profiles. “We’ll have all your full-body X-ray pictures stored and matched to your Facebook profile, and if any user does something wrong, we figure we’ll just randomly expose 1,000 others by changing their profile picture to the bare view for 24 hours. That way, we won’t be profiling any individual or group, while still maintaining a focus on the privates of the individual.”

Asked about the issue  of violations of privacy, Pistol stared blankly ahead for a few moments, then replied, “Why do you think we chose Facebook, anyway?”

Scanner image credit

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See prior spoofs :>}

Navigating Uncertainty

Like most of us, I’ve come to many crossroads in my life involving profound uncertainty. Having a billboard outside my window giving clear direction would have been really convenient; however, leadership often involves navigating through a sea of questions, without a clear map or working compass.

Despite the surrounding fog, it is the responsibility of the leader to have a compelling vision and be prepared to move forward. How to do that when there are more questions than answers?

I’ve come to rest on four general pillars to help set direction:

  1. Gut instinct
  2. Wise counsel
  3. Awareness of long-term trends
  4. Providential circumstance

I realize that it may not have the panache of an MBA-fueled analysis, but the longer I live, the more I trust my gut instincts. A leader should have a moral and common-sense internal compass that is honed over time, whereby opportunities, threats, and general direction are seen at least in outline form, if not with perfect up-front clarity. If your modus operandi is to cut corners, lie, cheat, and hurt others in order to get short-term gain, however, I don’t recommend you rely on your gut instincts. That’s a compass that doesn’t recognize true north.

Getting wise counsel from others is a sign of a real leader, who is humble enough to understand his/her limitations, and who recognizes the value of multiple perspectives. I have no idea how many mistakes I’ve been spared through the wisdom of others. It is not weakness, in uncertainty, to try to gain light from as many luminaries as you can. It’s just smart.

One reason that it is important for leaders to read and think widely is because it brings awareness of long-term trends. Leaders understand what is fueling large-scale cultural movements, and are better able than others to discern what is an enduring trend, versus a short-term fad. When the particulars of today are uncertain, an effective leader is still navigating by those things that have the aura of inevitability and growth.

It’s highly unlikely that the best opportunity for me or any company I’d work with is to be found in the jungles of Papua New Guinea. Why? Because I am here, with a particular set of skills, tied in with a certain network, located in a sphere of labor and opportunity by providential circumstance. When in doubt about where to lead, be certain that it probably involves leveraging your present circumstances to create the future.

What do you think? This Tuesday night (8 pm ET), we’ll be discussing Leadership in the midst of Uncertainty for our weekly #LeadershipChat on Twitter. Before the magic hour, be sure you also read the perspectives of my wise co-moderator, Lisa Petrilli, on her blog.

(hint: one very easy way to participate is by using a client like Tweetchat. Just log in, read the stream of thoughts that are being shared, and feel free to chime in with your reactions and questions.)

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Twitter: @ConnectionAgent | @swoodruff

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Zuckerberg announces new Facebook Implants

While all the tech press was drooling over the idea of Facebook email, founder Mark Zuckerberg pulled a fast one with his announcement today of Facebook Implants.

“Email is so last century,” declared Zuckerberg at the standing-room-only press conference. “It requires thought, typing, even hitting a send button. We’re all about going forward, not backward.

“Starting today, with a Facebook Implant, you can upload every vital and trivial factoid about yourself automatically to your timeline, with no effort whatsoever.”

The Implant device, which looks like a pacemaker sporting rabbit ears, is placed subcutaneously in the body and constantly records blood pressure, anger levels, senior moments, caffeine highs, speeding in school zones, jealous thoughts, and gall bladder performance. These are tied to GPS coordinates and an atomic clock buried in a secret location in Colorado, and every bit of information is continuously uploaded as a Facebook status.

“Users kept telling us that they wanted less effort, so we created the ultimate mobile update device. Now all of your friends can be tuned immediately into your every mood shift, without so much as thinking about a keyboard or mouse.”

Asked about potential privacy issues with 24/7 upload of every scrap of personal information, Zuckerberg paused, then replied, “I guess we might want to think about creating a couple hundred more settings for that, now that I think about it. Privacy is very important for us, of course. It’s always the first thing we consider.”

When questioned if all the leaks about a Facebook email service were all a diversion, Zuckerberg gave a lopsided grin and announced, “Nah – we just bought Compuserve. I can give you more details if you just email me at 35821.9567@compuserve.com”

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See prior spoofs :>}

Multi Me-dia: Connection Agent

I’m writing up a brief series of posts to explain the various identities I maintain on-line, via blogs and here on Twitter.

Why do I have these identities? Well, I have several quite different networks (with some overlap), and I fear overwhelming people who are interested in one aspect of my thinking and sharing (say, business networks) with a flood of information about another (say, pharma).

So, I maintain one ID that is Steve 3-D, where I interact with pretty much everyone, while also feeding three other streams that are more topical.

One of those identities is Connection Agent, which is my account focused on the business (and people) of social networking. The term “Connection Agent” is also my comprehensive brand – it’s who I am and what I do across all networks. Connection Agent is a blog (which you’re on right now), and a Twitter account. I use the Twitter account to share great resources that I find on networked communications, and also to re-tweet thought leaders in the space. If you want to know my top thought leaders and influencers, just look at who I follow at @ConnectionAgent.

I have downstream plans to create new business approaches via Connection Agent, but right now, I’ve still got my hands plenty full with Impactiviti. I believe that whole new ways of doing business via networks of quality people (Opportunity Networks) are possible. For now, a lot of the posts I write here on Connection Agent focus on social networks, marketing, and leadership.

So if you want to learn more and connect more with the social networking for business crowd, I’ll try to be your Connection Agent. If you want to interact with me on Twitter, we’ll still do that at @swoodruff. Make sense?

Next: What is Steve’s Free?

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Leadership, Strength, and Vulnerability

If it’s just a job, being vulnerable can be an option. You’re trading work for money, you’re performing designated tasks toward defined ends, and perhaps you can hold the core of your soul back behind the fortress walls, where you won’t be open to attack and hurt.

No so easy when you view your work is a calling, a cause, a mission, a personal commitment. And when you believe that 360-degree humanity ought to be part of leading and working, then some degree of vulnerability is inevitable.

So – how much? Is vulnerability a good thing in leadership? Does it need to be counter-balanced?

This will be our topic of conversation during Tuesday’s #LeadershipChat on Twitter (8 pm ET). I co-moderate this weekly event with my talented collaborator Lisa Petrilli, and here is her blog post on the subject. From the 30,000-foot level, here’s my on-the-one-hand-on-the-other-hand take:

  1. Effective leaders need to be human. People follow people, not robots, and being human means showing your imperfections. It means risks, mistakes, emotional engagement, and the readiness to expose enough of yourself that people trust and relate to you as a person. No vulnerability = dishonesty, and you might get some short-term results, but in the end, you’ll stand (and topple) alone. However…
  2. Certain types of leadership require far less personal vulnerability, and far more projection of strength and determination. My Marine son does not need an easily-wounded soul to be his leader into battle. He knows that his leaders are human, but when you are under fire on hostile ground, you need an icebreaker to press through the opposition, not a canoe. At times, leaders (yes, in business also) have to give vulnerability a back seat, to en-courage followers to bold and even risky action.

Think of vulnerability and courageous confidence as two water spigots, each with different temperatures. Effective leadership is not an either-or, it’s knowing that both will be needed, and wisely understanding what the needed mix is at the time. There will be occasions when one is mainly suppressed and the other projected, because those who follow need to see both. Many people want to be led, and they want to be led by someone who gives confident and bold direction. Vulnerability has its place, right beside courage. But projected weakness emboldens competitors and dispirits teammates who are looking for a rock to stand on, not sand.

A key element of effective leadership is earning respect. John Wayne may not have been a prime example on the big screen about exposing vulnerability. But you sure wanted him in the foxhole next to you when the rubber met the road!

Join us Tuesday night (8 pm ET) for #LeadershipChat on Twitter (hint: one very easy way to participate is by using a client like Tweetchat. Just log in, read the stream of thoughts that are being shared, and feel free to chime in with your reactions and questions.)

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Multi Me-dia: Impactiviti

I’m writing up a brief series of posts to explain the various identities I maintain on-line, via blogs and here on Twitter.

Why do I have these identities? Well, I have several quite different networks (with some overlap), and I fear overwhelming people who are interested in one aspect of my thinking and sharing (say, business networks) with a flood of information about another (say, pharma).

So, I maintain one ID that is Steve 3-D, where I interact with pretty much everyone, while also feeding three other streams that are more topical.

One of those identities is Impactiviti, which is my pharma/healthcare stream. Impactiviti on-line includes a website, a blog, and a Twitter account, and it is my consulting business footprint. I use the Twitter account to upload a more concentrated dose of daily news, and also to re-tweet thought leaders in the space. If you want to know top names and networkers in pharma and e-healthcare, just look at who I follow at @impactiviti.

Impactiviti is a network/referral business, and is my proof of concept for building trusted opportunity networks to create a better business approach.

So if pharma and healthcare are interesting to you, and you want 100 proof resources and people on that topic, welcome to Impactiviti. If you want to interact with me on Twitter, we’ll still do that at @swoodruff. Make sense?

Next: What’s Connection Agent all about?

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Leadership by Amputation

In this week’s #LeadershipChat on Twitter (theme for the week: Courage in Business), the idea popped up about how courageous leadership sometimes involves letting go an underperformer – for the sake of the morale of the team.

Exit: Randy Moss, from the Minnesota Vikings.

The bottom line is, a leader has to constantly weigh the cost/benefit ratio of someone who has talent, but who either:

  • doesn’t perform up to it,
  • is in a mismatched role,
  • puts on a prima donna act,
  • refuses to follow the rules,
  • …or some combination thereof.

Randy Moss is not the first full-of-myself athlete to be cut from a team, and he won’t be the last. The Vikings took a risk signing him, but they did the right thing by getting rid of him quickly. A good lesson for all business leaders who know in their gut that they have someone on-board who is a net negative.

Amputate, before the infection spreads.

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Passion

The lovely Angela Maiers asked me to write a blog post about the topic of passion, as part of her series on Passion-Driven Conversations.

Below is an excerpt; the full post is here on Angela’s blog.

Where you find passion, you find PURPOSE – an attachment to a goal or ideal much bigger than oneself.

Where you find passion, you find PRINCIPLE – a commitment to what is right and good beyond just what is expedient.

Where you find passion, you find PRESSING NEED – an insatiable discontent with the status quo.

And where you find passion, you find PEOPLE – because we cannot resist warming our hearts with the passions of others.

more…

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Courageous Leadership

Courage is the willingness to act according to one’s convictions.

It is not lack of fear – it is refusal to be paralyzed by fear.

It is not recklessness – it includes a clear-eyed view of the risks, and a readiness to go forward anyway.

It is not exclusively male nor female – macho guys can be enslaved to peer pressure, while feminine gals can stand as strong as a lion.

Courage says, “I’m going to do this because it is the right thing to do.” Would that we had more courage in business leaders!

What would it look like?

I think that, fundamentally, it would look like a thorough and practical commitment to the Golden Rule, instead of the Gold-in Rule.

Golden Ruletreat others the way you’d wish to be treated

Gold-in Ruledo what’s necessary to maximize my gold

Here’s the Courageous Choice in business: Do I do what’s right? Or do I do what is expedient to try to ensure maximum short-term (income/profitability/bonus/stock price/etc.)?

The courageous business leader looks at the long-term, looks at the good of clients/customers/employees/stakeholders, looks at the Golden Rule, and chooses to do what’s right despite unpopular consequences.

The cowardly leader looks at the short-term, at his/her own wallet, at the not-so-best-practices of other companies that get away with stuff, and decides to lie, misrepresent, cheat, engage in false marketing, and do what he wouldn’t want done to him in order to maximize immediate income.

In last week’s #LeadershipChat, we began to touch on business ethics. I don’t think you need an expensive MBA class to learn that. Fundamentally, you need the Golden Rule and courage, and the clear vision that comes with a clean conscience. Start with that, then worry about nuanced choices later.

And, in my opinion, those leaders and businesses that apply the Golden Rule will, over time, have plenty of Gold-in to follow.  Because there’s ROI to earning rich dividends of trust. Do they teach that in business schools anymore…?

What do you think? Utopian ideals? Or is this actually attainable?

Read what my co-moderator Lisa Petrilli wrote this week about courage. Then join us Tuesday night (8 pm ET) for #LeadershipChat on Twitter (hint: one very easy way to participate is by using a client like Tweetchat. Just log in, read the stream of thoughts that are being shared, and feel free to chime in with your reactions and questions.)

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Multi Me-dia: Steve 3-D

What’s a Steve 3-D??

Well, this week, I’m going to briefly explain the various identities I maintain on-line, via blogs and here on Twitter. And that’s one of them – the 360 degrees, HD, 3-D version.

In brief, there’s a pharma/healthcare me (@Impactiviti). The there’s the network business me (@ConnectionAgent).  Personal and inspirational stuff, including daily photos: that’s @StevesFree. Finally, there’s @LeadershipChat [shared with Lisa Petrilli] a place where we talk leadership and network around a weekly Twitter chat (8 pm ET Tuesdays).

For me, that’s plenty to keep up with – and it may be rather confusing for you! So, here’s how it works:

All of those Twitter accounts (and corresponding blogs) above are more topical in nature. They are concentrated sources of information and networking contacts so that if you have shared interests in those areas, you can get the “full dose” through those accounts. The people I follow and promote through those accounts are also my equivalent of “Follow Friday” recommendations, by interest area. Think of them more as streams from which to drink, than the get-together on the back deck.

What about interacting, however? That’s @swoodruff, my main Twitter account. Here, I share nuggets from all the different areas of interest, as well as take a more “lifestreaming” approach (today’s wine; family stuff; pix of great food; snarky observations; on-the-fly pictures of stuff; etc.) And here, we talk and exchange and interact. This is my broadest network, and it’s  Steve in 3-D, warts and all.

So, if you just want the simplest approach, find me at @swoodruff and let’s get to know one another. Next,  we’ll give a quick overview of the @Impactiviti account, which is the channel for my entrepreneurial pharma consulting business. If you’re in pharma or healthcare, there you’ll find a more concentrated network of people in the industry, and a higher-proof blend of news and resources.

And, of course, you’re welcome to follow multiple accounts, according to your interests. And if you’re a glutton for punishment….!

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