A Boy and his Legos

legosIt was his 7th birthday, and his heart was set on a particular Lego set. You know – one of the pretty big boxes with an elaborate outer-space thingamajig and lots and lots of pieces.

Except when he opened up, there weren’t lots and lots of pieces. Only lots – even though the box was properly sealed, many of the bags of pieces were missing. Worse – this was the last set in the store where it was purchased.

When things go wrong, this boy’s Mom is not afraid to call a company to give them a chance to make things right. And so she called Lego. And lo and behold, a few days later, a box arrived with an entire new set – with lots and lots of pieces.

Boy – happy. Mom – happy. Dad – happy to share a good customer service story. Way to go, Lego!

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About Steve Woodruff
Steve Woodruff is a blogger, a Connection Agent, and a consultant in the pharma/healthcare industry. He specializes in helping people and companies make mutually beneficial connections.

3 Responses to A Boy and his Legos

  1. Cheryl Smith says:

    You gotta love a good customer service story, especially with a brand like Lego and a boy’s 7th birthday. Doesn’t get much better than that!

    Happy to hear you received great service from Lego and your son was able to enjoy the lots and lots of pieces. Maybe he got two gifts for his birthday – a package with toys, and a lesson about what to do when one makes a mistake.

  2. Thanks for sharing a positive story!

    Of course, I want to know the details – how was your phone experience, did they take care of it by phone right away, was there a note in the box when you got it? In other words, how did they make you happy (other than fixing the problem)?

    Or was it as simple as problem, solution, happy family?

    That is a great ending, too. :)

  3. Pingback: Building Blocks For A Stronger Brand | The Brand Chef

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