If so, maybe that wouldn’t be a bad thing.
In the past, more/harder work was associated – somewhat accurately – with greater productivity. And there is no doubt that hard work brings rewards and results…to some degree. But should we any longer exalt the “work ethic”?
What’s the point of our work? Is it not results? Is [...]
Archive for June, 2007
Is the Work Ethic Dead?
Posted in Business, Musings on June 29, 2007 | 3 Comments »
A Plug for Branding
Posted in Branding, Musings on June 29, 2007 | Leave a Comment »
Gavin Heaton has recently blogged (here and here) about the limits of the term/concept “engagement” when talking about brands and their customers.
He got me thinking. Like all branding/marketing types, I wrestle with words – how do you express that magical connection between brand and customer? Are words even adequate?
What came to my mind was an [...]
“Customer-Focused Selling”
Posted in Business, Customer service, Musings, Sales, Selling on June 28, 2007 | 2 Comments »
Last week, I was sitting in a conference workshop where the theme was a customer-focused selling program.
Now I’m all for customer focus in every aspect of business – from product design to branding to marketing to customer support and service. But something was sticking in my craw as I sat through this session (which had [...]
The Value(?) of “Bad” Brands
Posted in Branding, Marketing, The Bad on June 26, 2007 | 3 Comments »
We talk a lot about good branding. But some individuals and groups deliberately set out to create a “bad” brand. They position themselves in the market as occupying the “bad” end of the spectrum of human behavior.
Why? Because “bad” gets attention.
Little children learn this rapidly. Bad behavior, at the very least, gets attention. And certain [...]
Customer-centric??
Posted in Advertising, Customer service, Humor on June 26, 2007 | Leave a Comment »
I saw this billboard in town and it made me laugh – in a “you’ve got to be kidding me” sort-of way. In fact, I couldn’t get it out of my mind until I took a photo and blog-blasted them.
These folks (I have mercifully cropped out the company responsible) are highlighting their customer service. Which, [...]
Thinking Blogger…I Think
Posted in Blogging on June 25, 2007 | 1 Comment »
My blogging friend Becky Carroll over at Customers Rock! has been kind enough designate me as a “thinking blogger” award winner – that is, one of the bloggers that makes her think. And I really appreciate the mention, because Becky has the same effect on me!
This meme was launched by Ilker Yoldas to highlight blogs [...]
Latest Small Business Branding Post
Posted in Articles, Blogging, Branding on June 25, 2007 | Leave a Comment »
I recently had a post published on the Small Business Branding blog, my 10th post on that site thus far.
It is on the theme of Branding at a Trade Show – a theme fresh on my mind, having just returned from a conference with an exhibit hall last week.
All of my posts on the SBB [...]
Brand Paul Potts
Posted in Branding, Inspiration, Musings, Paul Potts on June 22, 2007 | 3 Comments »
Like many around the world, I have been taken up by the wonderful, unfolding saga of Paul Potts, unassuming mobile phone salesman who suddenly burst on the scene like a supernova of singing ability on Britain’s Got Talent.
If you haven’t seen the sequence of videos from this stirring event, here they are, in order:
First Audition:
[...]
Live! From Hollywood!
Posted in Blogging, Customer service, Exhibiting on June 19, 2007 | Leave a Comment »
Hollywood, Florida, that is…
OK, I really have no intention of “live-blogging” the annual Society of Pharmaceutical and Biotech Trainers conference. But I woke up incredibly early this morning, mind instantly buzzing, and there was no way to get back to sleep. Plus, I decided to allow the hotel to rip me off for at least [...]
Where’s StickyFigure?
Posted in Networking, Personal on June 17, 2007 | 1 Comment »
I (probably) won’t be posting for much of this week, spending time doing face-to-face networking at the annual SPBT meeting in Hollywood, Florida. At a hotel right on the beach. With my bride gathering some rays while I do the conference thing.
Somebody’s got to do it!
Coffee – What’s the Storyville?
Posted in Branding, BrandingWire, Coffee, Customer service, Marketing on June 15, 2007 | 1 Comment »
The BrandingWire team recently did a collaborative posting on branding for coffee shops. I put a focus on mail-order/web-based growth strategies.
Some of us provided links to coffee suppliers we felt embodied effective strategies and tactics; there were some interesting approaches at these sites. And one of them – Storyville – sold me. I put in [...]
Differentiate or Die
Posted in Exhibiting, Marketing on June 14, 2007 | 2 Comments »
One of the most difficult places to rise above the “noise” level, and make a memorable impact, is on the conference exhibit hall. These places are a virtual Babel of company pitches, images, marketing materials, and all-too-brief interactions, typically with prospects who are rushing on to the next thing. How do you make your “signal” [...]
London’s Olympic Throw-up
Posted in Branding, Logos, Marketing, The Ugly on June 4, 2007 | 2 Comments »
Yet another example of branding efforts going off the rails. Here is the expensively designed logo for the 2012 Olympics in London, followed by the ridiculous commentary justifying its existence:
“This is the vision at the very heart of our brand,” said London 2012 organising committee chairman Seb Coe. [Wwwwhat??] “It will define the venues we [...]
There’s Earthly Beauty, and Then There’s…
Posted in Personal on June 1, 2007 | 1 Comment »
Brainstorming Wars!
Posted in Articles, Blogging, Branding, Humor on June 1, 2007 | 1 Comment »
I was scanning through new branding posts this morning, and in my RSS reader, as it turned out, these two new posts came up one after another. Quite a juxtaposition:
Death to Brainstorms!
Brainstorming for the naming process
I’m not getting in the middle of this one! In fact, I’m not even going to call a group meeting [...]









